Outstanding overall service!! I'm still at awe! I don't expect this type of customer service, which is actual customer service, not the robotic way of going about "helping" the customer we all have learned and gotten used to.
The deets (this is long but worth it!):
I needed a rush print of a high end brochure and needed only a small amount. This, with the time frame I had was impossible to order anywhere nearby so I resorted to finding an online business that will do it and cross my fingers it would work out.
I contacted Publishing Xpress on a Friday near the end of the day with all the specifications and did it through their website. None of the other stores I found online could do what I needed or were extremely expensive. Needless to say, I didn't expect a live person to answer me. Not only was it a live person but she answered all my million questions and guided me exactly through what I needed to do to get my order exactly how I needed it and by the day I needed it.
It was a holiday weekend which really made things even harder but by the beginning of the following week I contacted them again to finalize the order and again was met by a live person who was able to help me through the website.
I placed my order and they even called me to make sure I approved everything before they could print.
They printed and shipped it rush with all the crazy specifications I had and it was a very reasonable low price for what the job entailed.
I was so scared of what to expect as this is a company out of state and we didn't have time to change anything so we would have to hope and pray everything worked out.
The brochures arrived on time and as expected and they were beautiful!!! Excellent service, excellent product and excellent price! This is a rarity in todays world.
Thank you so much for all your help and all the real care! I'm happy I found a place I can place my trust in for future projects.
Recommend 20/10